Indicators: Sometimes the instance can't be found.
Indicators: Sometimes the instance can't be found.
01 Mar 2019, 11:52
When adding instances to cBots or indicators sometimes the instance can't be found. (might only happen if you have multiple accounts at 1 broker, i did not test that)
As a workaround I found that only choosing another linked account from your broker (if you have multiple accounts
ofcourse ;-)) and then selecting the previous account again makes ctrader find the instance.
But that also ruins the historic indicator values on all instances ofcourse.
Maybe an automatic 'retrieval of account data without a total refresh' by ctrader when an instance can't be found is a
good idea.
Replies
Shares4UsDevelopment
02 Mar 2019, 17:57
RE:
Maybe this brings some clarity:
I'm running desktop version logged in and choosen: Automate.
I have multiple accounts in my account listbox.Lets say Acc1,Acc2 and Acc3
In Acc1 the EURUSD is called EURUSD.x1
In Acc2 the EURUSD is called EURUSD.x2
and in Acc3 the EURUSD is called EURUSD.x3
I select indicators or cbots and than respectively a indicator or cBot.
If I choose Acc1 and EURUSD.x1 as instance and sometimes it is found and sometimes it's not
If I then choose Acc2 and EURUSD.x2 as instance it is not found most of the time.
If I then leave Acc2 select Acc1 or Acc3 and then back to Acc2 EURUSD.x2 is found.
@Shares4UsDevelopment
PanagiotisCharalampous
04 Mar 2019, 10:50
Hi Ton,
It is still not clear to me. What do you mean when you say an instance is not found? Is this a message you get somewhere? Who is your broker? Where can I see these symbols? How can I reproduce this on my pc?
Best Regards,
Panagiotis
@PanagiotisCharalampous
Shares4UsDevelopment
17 Mar 2019, 16:12
RE:
Hi Panagiotis.
Sorry for the late answer but is was occupied with other things for a while.
We are testeing a broker called FXPIG they have 3 different ctrader accounts. and the symbols names differ per account (i guess becaus of different feeds)
The names are like XXXYYY.spa, XXXYYY.mpa and XXXYYY.sfl
The instance not found message is at the center of the chart saying
"EURUSD.xxx is not found".
There is also a "XXXYYY.zzz is disabled" message but that is when you try to use a feed that's not within the account (like using XXXYYY.sfl on the XXXYYY.mpa account)
It's a intermittent error, it happens sometimes,not always!
@Shares4UsDevelopment
PanagiotisCharalampous
18 Mar 2019, 10:41
Hi Ton,
If you can isolate the steps to reproduce this issue, please let me know to check it.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
01 Mar 2019, 12:12
Hi Ton,
The issue is not very clear to me. Can you give me exact steps to reproduce it and understand what you mean?
Best Regards,
Panagiotis
@PanagiotisCharalampous