ctrader ID verify failed

Hello, why couldn't I verify my ID? and it has no retry option,My ID: 910247359@qq.com，I cannot sell any product without verification。Initially, I attempted to verify times and times, but it failed to recognize each time. Eventually, it ended up like this, and I can no longer re-authenticate. There is no retry button。I do not know where to post this, because email was not replied