Copy section of cTrader Web is extremely laggy on Mozilla Firefox
Copy section of cTrader Web is extremely laggy on Mozilla Firefox
05 Jan 2020, 01:21
Hello,
I have serious issues exploring the Copy section on Your web based platform, it's extremely laggy, often freezing and not responding for dozens of seconds, rendering it pretty unusable (for me). I'm not sure if the issue is somewhat caused by my browser (Mozilla Firefox, up to date), I haven't tried it on others (since I only use Firefox), and I'm pretty sure the issue is not caused by my connection or PC performance (which I monitor). Also I'm using Windows 7 (if it's of relevance).
I would be very thankful if You could look up into the issue, because I'm quite interested in further exploring this functionality.
Thank You in advance,
Milos
Replies
PanagiotisCharalampous
07 Jan 2020, 09:19
Hi miloscicmil,
Can you try on Chrome and let us know if you have the same performance? cTrader Copy is only available on cTrader Web at the moment.
Best Regards,
Panagiotis
@PanagiotisCharalampous
miloscicmil
09 Jan 2020, 19:12
RE:
PanagiotisCharalampous said:
Hi miloscicmil,
Can you try on Chrome and let us know if you have the same performance? cTrader Copy is only available on cTrader Web at the moment.
Best Regards,
Panagiotis
Thank you for Your answer Panagiotis, I was checking the Web platform on my Firefox for the last few days and fortunately the issues I mentioned above have somehow almost completely disappeared!
I still experience a little bit of unresponsiveness, but it's usually not longer than half a second, which I personally find totally acceptable for my Copy needs.
@miloscicmil
miloscicmil
05 Jan 2020, 01:24
RE:
Also, is there maybe an option to use the Copy feature within the PC Desktop application? When I click on it from my IC Markets provided Desktop application/client, it only shows an option to "Launch cTrader Copy", which opens it in my web browser.
@miloscicmil