Old ctrader accounts wont delete but ctrader can still log into them.

Created at 01 Apr 2025, 00:48
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CT

ctid6933246

Joined 08.08.2024

Old ctrader accounts wont delete but ctrader can still log into them.
01 Apr 2025, 00:48


Hi there. 

My https://id-ct.spotware.com/my/settings/accounts page shows 6 accounts that are no longer active or visible by my broker but I am unable to delete them from the dashboard. The error says I should contact my broker. I have and they can't help. 

I am trying to prevent ctrader from logging into a different account when my internet drops. This is very unhelpful and to me a dangerous setting. I do not want to be inadvertently trading in a demo account when I'm trying to trade!

Please advise how I can delete these old inactive accounts from my dashboard or otherwise prevent ctrader from trying to log into them. 

Ideally, the “feature” that tries to log into other accounts be removed or made a user controllable option. 

 

Thanks

Steve 


@ctid6933246