fail to connect to server ctrader desktop

The issue is that after opening the program for a while, I am unable to edit the price alert, with an error message saying "fail to connect to server." Additionally, I can't save templates, as if there is an internet connection problem. However, I checked my internet, and it is working normally. I tried reopening and closing the program, and it worked for a while, but the same issue reappeared.

Initially, I followed the troubleshooting steps outlined here, but it hasn’t resolved the issue: [https://help.ctrader.com/ctrader/miscellaneous/connectivity-issues-guide/](https://help.ctrader.com/ctrader/miscellaneous/connectivity-issues-guide/).

Note: This issue only started today. I last used the program on Friday without any problems.