HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

Created at 22 May 2024, 17:57
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4035607188E

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Joined 22.05.2024

HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade
22 May 2024, 17:57

Hello,

I recently signed up with the prop firm Ascendx. I was provide an account using Ctrader.  When attempting to log in to being trading, I keep getting warnings and no access to the software to trade.  The warnings are re: connection issues.  I have other system operating efficiently with no internet issues.  Even sending this message was simple as there are no issues with my internet.

@4035607188E
Replies

PanagiotisCharalampous
23 May 2024, 05:31

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis


 

@PanagiotisCharalampous

4035607188E
23 May 2024, 10:31 ( Updated at: 23 May 2024, 11:04 )

RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning:


 

 

@4035607188E

PanagiotisCharalampous
23 May 2024, 11:42

RE: RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

4035607188E said: 

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning:


 

 

Hi there,

Unfortunately we could not find any troubleshooting report regarding this issue.

Best regards,

Panagiotis

@PanagiotisCharalampous

4035607188E
23 May 2024, 15:13 ( Updated at: 24 May 2024, 05:28 )

RE: RE: RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

PanagiotisCharalampous said: 

4035607188E said: 

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning:


 

 

Hi there,

Unfortunately we could not find any troubleshooting report regarding this issue.

Best regards,

Panagiotis

This has got to be the worst trading software and customer support.  You cannot even diagnose your own product.  Complete fail of an experience attempting to use the software and dealing with company personnel to get help.  If support personnel don't know how to fix this issue, who does? 

@4035607188E

PanagiotisCharalampous
24 May 2024, 05:39

RE: RE: RE: RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

4035607188E said: 

PanagiotisCharalampous said: 

4035607188E said: 

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning:


 

 

Hi there,

Unfortunately we could not find any troubleshooting report regarding this issue.

Best regards,

Panagiotis

This has got to be the worst trading software and customer support.  You cannot even diagnose your own product.  Complete fail of an experience attempting to use the software and dealing with company personnel to get help.  If support personnel don't know how to fix this issue, who does? 

Hi there, 

In order to investigate this further, we would need to connect to your computer. Please contact us at community@ctrader.com to arrange it.

Best regards,

Panagiotis

@PanagiotisCharalampous
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