installation stuck at downloadind v 4.8.30

Created at 18 Apr 2024, 08:35
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mrsuspect26

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Joined 18.04.2024

installation stuck at downloadind v 4.8.30
18 Apr 2024, 08:35

when i download your software from your site i and run installer in my windows pc software runs but stuck on download v4.8.30, i tried lots of time but its not happening 

@mrsuspect26
Replies

PanagiotisCharalampous
18 Apr 2024, 11:46

Hi there,

Can you please share some screenshots of what you are looking at?

Best regards,

Panagiotis

@PanagiotisCharalampous

auaginvest
10 May 2024, 19:28 ( Updated at: 11 May 2024, 06:42 )

I have the same problem. Will not go past 52.3 MB no matter how long I wait.

Waited up to 30 minutes. Tried multiple times. Always stuck at 52.3 MB.

How to fix? 

Thank you.

@auaginvest

PanagiotisCharalampous
11 May 2024, 07:34

RE: installation stuck at downloadind v 4.8.30

auaginvest said: 

I have the same problem. Will not go past 52.3 MB no matter how long I wait.

Waited up to 30 minutes. Tried multiple times. Always stuck at 52.3 MB.

How to fix? 

Thank you.

Hi there,

Did you try stopping and restarting the application?

Best regards,

Panagiotis

@PanagiotisCharalampous

auaginvest
11 May 2024, 16:50

RE: RE: installation stuck at downloadind v 4.8.30

PanagiotisCharalampous said: 

Hi there,

Did you try stopping and restarting the application?

Best regards,

Panagiotis

Hi. I tried everything. It always stops at exactly the same point.
I have tried restarting the app. Also tried rebooting.
Is there a log file somewhere I can look into?

Where is it downloading the file? Which folder?
Does cTrader have technical support? Can I contact them?

 

@auaginvest

auaginvest
11 May 2024, 17:14

RE: installation stuck at downloadind v 4.8.30

Found the solution!

Right-click and “Run as Administrator”.

 

@auaginvest
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