The application does not load

Created at 11 Mar 2024, 10:32
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martrad22

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Joined 12.02.2024

The application does not load
11 Mar 2024, 10:32

Hello! I don't know if anyone will have the same problem as me. I have been trying to open Ctrader on both the web platform and the Windows desktop application. Neither way works. It keeps loading the graph all the time and trying to access the account. It does work for me with previous versions from the desktop application. I already sent a message through "Report a technical Issue" of the desktop application, but there is no response or solution. 

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@martrad22
Replies

PanagiotisCharalampous
11 Mar 2024, 13:22

Hi there,

Can you please let us know your cTrader ID, the broker and account number you are trying to connect to?

Best regards,

Panagiotis

 

@PanagiotisCharalampous

martrad22
11 Mar 2024, 16:16 ( Updated at: 12 Mar 2024, 06:06 )

RE: The application does not load

PanagiotisCharalampous said: 

Hi there,

Can you please let us know your cTrader ID, the broker and account number you are trying to connect to?

Best regards,

Panagiotis

 

cTrader ID: martrad22

Broker: Funding Pips

Account number: 5007321 

I have opened several demo accounts to see if it was a problem with the account, but this error is happening to me with all of them. 

 

Icono de Validado por la comunidad

@martrad22

martrad22
11 Mar 2024, 16:16 ( Updated at: 12 Mar 2024, 06:06 )

RE: The application does not load

PanagiotisCharalampous said: 

Hi there,

Can you please let us know your cTrader ID, the broker and account number you are trying to connect to?

Best regards,

Panagiotis

 

cTrader ID: martrad22

Broker: Funding Pips

Account number: 5007321 

I have opened several demo accounts to see if it was a problem with the account, but this error is happening to me with all of them. 

 

Icono de Validado por la comunidad

@martrad22

PanagiotisCharalampous
12 Mar 2024, 06:13

RE: RE: The application does not load

martrad22 said: 

PanagiotisCharalampous said: 

Hi there,

Can you please let us know your cTrader ID, the broker and account number you are trying to connect to?

Best regards,

Panagiotis

 

cTrader ID: martrad22

Broker: Funding Pips

Account number: 5007321 

I have opened several demo accounts to see if it was a problem with the account, but this error is happening to me with all of them. 

 

Icono de Validado por la comunidad

Hi there,

It seems like a problem with your broker. Please talk to them.

Best regards,

Panagiotis

@PanagiotisCharalampous
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