Problem with graphical tools in cTrader 4.8.30

Created at 29 Feb 2024, 15:33
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Viacheslav.Bohatov

Joined 29.02.2024

Problem with graphical tools in cTrader 4.8.30
29 Feb 2024, 15:33


Good afternoon! A few days ago, I had several similar problems with all graphic tools.
1. When drawing a graphic element, at any moment the drawing is interrupted, as if I released the left mouse button, although I continue to hold it down. 
2. When moving a graphic, at any time the movement is interrupted as if I had released the left mouse button, even though I was holding it down. 
3. Graphic elements are not fixed on the graph. When I move around the chart, the graphic elements move as well. 
4. For graphic elements that have 3 or more anchor points, when you change the position of the anchor points, a crash occurs that leads to a complete redrawing of the element.

Additionally.
- The problem appears on all graphic elements - lines, Fibonacci tools, shapes, text, etc.
- I have a MacBook Pro M1 and Parallels Desktop with Windows 11 Home x64 (Apple Silicon 3.20 GHz, 6 GB RAM).
- I have cTrader 4.8.30 installed. cTrader was downloaded from the FPMarkets broker's personal account. I have been using cTrader for almost a year, and I have never had such problems before.
- I reinstalled cTrader, but the problem remained (I downloaded and installed cTrader from FPMarkets broker again).
- I also have cTrader installed on MacOS, and there are no problems there.
- I see that a similar problem was previously encountered on the forum: https://ctrader.com/forum/ctrader-support/38536.

P.S. I managed to show problem #4 only on the first instrument - the Fibonacci extension, and then (after 2:30), as you can see, the pivot points started to move normally, although I did the same actions.


I apologize for my English, I use a translator. 
The problem is really interfering with my work. 
Thank you.


@Viacheslav.Bohatov
Replies

Viacheslav.Bohatov
01 Mar 2024, 08:49 ( Updated at: 01 Mar 2024, 09:03 )

Additional information

P.P.S. 
- I downloaded the terminal from https://ctrader.com/download, but the problems persisted.
- When the terminal is restarted, everything works fine for the first 3-5 minutes, and then the problems start. 


@Viacheslav.Bohatov

PanagiotisCharalampous
04 Mar 2024, 08:38

Hi there,

Unfortunately cTrader running on Parallels is not supported. You should either use it on a native Windows machine or use cTrader for Mac.

Best regards,

Panagiotis


@PanagiotisCharalampous

Viacheslav.Bohatov
04 Mar 2024, 09:34

RE: Problem with graphical tools in cTrader 4.8.30

PanagiotisCharalampous said: 

Hi there,

Unfortunately cTrader running on Parallels is not supported. You should either use it on a native Windows machine or use cTrader for Mac.

Best regards,

Panagiotis

Hello!
I remembered that I recently installed some Zigzag indicators and around that time I started having problems. This weekend I uninstalled them all and now everything is fine, none of the problems are there anymore. 
I don't think it's a coincidence, I think it was them. Now I wonder why these indicators caused problems.


@Viacheslav.Bohatov