cTrader tick data or m bars not working!

Created at 11 Jan 2024, 08:30

Joined 09.01.2024

cTrader tick data or m bars not working!
11 Jan 2024, 08:30

Hello!

Regarding the fact that I cannot use the TopFX demo account in cTRADER for backtesting with tick data, (or any other type of BARS test) I find this problem ONLY on the TOPFX DEMO account.

If I am using a cTrader DEMO account (not TopFx) then the app cTrader is working properly.

Can you help me with this issue? can you tell me what to do to use TopFx's DEMO account with tick data test?

Any ideas will be welcome!

Thanks!

@codex_oli

Replies

PanagiotisCharalampous
12 Jan 2024, 07:19

Hi there,

Can you please explain to us how we can reproduce this behavior? Screenshots and videos would be helpful.

Best regards,

Panagiotis

@PanagiotisCharalampous

codex_oli
12 Jan 2024, 13:27 ( Updated at: 13 Jan 2024, 07:55 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Can you please explain to us how we can reproduce this behavior? Screenshots and videos would be helpful.
Best regards,
Panagiotis

Sure!

I have seen that I have this problem and with Spotware demo account.

Those 3 img (with visaulisation mode, without visualisation mode , and optimisation mode) are for the same pair, with (same) the same period.

Only where I see something, is in visualisation mode!

I really don't understand what is going on?

Why is not working!?

My computer system is windows 11 PRO, CPU i5-12450H, LENOVO ALL-IN-ONE pc!

Is this the source of problems?

Thank you!

@codex_oli

codex_oli
12 Jan 2024, 13:28 ( Updated at: 13 Jan 2024, 07:55 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Can you please explain to us how we can reproduce this behavior? Screenshots and videos would be helpful.
Best regards,
Panagiotis

@codex_oli

codex_oli
12 Jan 2024, 13:28 ( Updated at: 13 Jan 2024, 07:55 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Can you please explain to us how we can reproduce this behavior? Screenshots and videos would be helpful.
Best regards,
Panagiotis

@codex_oli

codex_oli
12 Jan 2024, 13:40 ( Updated at: 13 Jan 2024, 07:55 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Can you please explain to us how we can reproduce this behavior? Screenshots and videos would be helpful.
Best regards,
Panagiotis

I can not upload file bor optimisation mode for reason: cTrader.com says: canot upload file: undefine

Any way in optimisation mode ALL results have value 0 !!!!

@codex_oli

codex_oli
12 Jan 2024, 16:03 ( Updated at: 13 Jan 2024, 07:55 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Can you please explain to us how we can reproduce this behavior? Screenshots and videos would be helpful.
Best regards,
Panagiotis

Messeges from cTrader optimisation log:

09/12/2023 02:00:00.000 | Symbol 'US 500 h1' cached data not available or corrupted.

09/12/2023 02:00:00.000 | Symbol 'US 500 h1' cached data cleared.

09/12/2023 02:00:00.000 | Failed to get symbol 'US 500': Symbol not found or has no quotes.

@codex_oli

codex_oli
12 Jan 2024, 16:03 ( Updated at: 13 Jan 2024, 07:55 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Can you please explain to us how we can reproduce this behavior? Screenshots and videos would be helpful.
Best regards,
Panagiotis

Messeges from cTrader optimisation log:

09/12/2023 02:00:00.000 | Symbol 'US 500 h1' cached data not available or corrupted.

09/12/2023 02:00:00.000 | Symbol 'US 500 h1' cached data cleared.

09/12/2023 02:00:00.000 | Failed to get symbol 'US 500': Symbol not found or has no quotes.

@codex_oli

codex_oli
12 Jan 2024, 16:04 ( Updated at: 13 Jan 2024, 07:55 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Can you please explain to us how we can reproduce this behavior? Screenshots and videos would be helpful.
Best regards,
Panagiotis

same errors are at the backtesting without visualisation ….

@codex_oli

PanagiotisCharalampous
13 Jan 2024, 08:00

Hi there,

Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.

Best Regards,

Panagiotis

@PanagiotisCharalampous

codex_oli
13 Jan 2024, 21:08 ( Updated at: 15 Jan 2024, 07:11 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

OK I sent!

I wait for a response!

Tks!

@codex_oli

codex_oli
16 Jan 2024, 06:45 ( Updated at: 16 Jan 2024, 07:02 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

Hi, do you have an answer for the issue?

@codex_oli

codex_oli
16 Jan 2024, 06:45 ( Updated at: 16 Jan 2024, 07:02 )

RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

Hi, do you have an answer for the issue?

@codex_oli

PanagiotisCharalampous
16 Jan 2024, 07:09

RE: RE: cTrader tick data or m bars not working!

codex_oli said:

PanagiotisCharalampous said:
Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

Hi, do you have an answer for the issue?

The team is investigating and it will be fixed in an upcoming update

@PanagiotisCharalampous

codex_oli
17 Jan 2024, 11:54 ( Updated at: 18 Jan 2024, 14:11 )

RE: RE: cTrader tick data or m bars not working!

codex_oli said:

PanagiotisCharalampous said:
Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

OK I sent!
I wait for a response!
Tks!

I think it's a problem related to the new accounts (DEMO (possibly?!?!?!)).

No matter if I have newly opened account on spotware, topfx, icmarkets... The problem is the same... I cannot do backtesting tests without checking the VISUAL box, or in the optimization tab.

I asked a friend to log in into my computer with his older account and everything seems to be working normally. (So, it is not a computer problem !!!)

If I log in, with my account (which is a newer account than his) backtesting and optimization no longer work.

Do you have a solution to this problem? Please if you have to post it, I am bored of writing... monologue!

Thanks!

@codex_oli

PanagiotisCharalampous
19 Jan 2024, 06:38

RE: RE: RE: cTrader tick data or m bars not working!

codex_oli said:

codex_oli said:
PanagiotisCharalampous said:
Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

OK I sent!
I wait for a response!
Tks!
I think it's a problem related to the new accounts (DEMO (possibly?!?!?!)).
No matter if I have newly opened account on spotware, topfx, icmarkets... The problem is the same... I cannot do backtesting tests without checking the VISUAL box, or in the optimization tab.
I asked a friend to log in into my computer with his older account and everything seems to be working normally. (So, it is not a computer problem !!!)
If I log in, with my account (which is a newer account than his) backtesting and optimization no longer work.
Do you have a solution to this problem? Please if you have to post it, I am bored of writing... monologue!
Thanks!

Hi,

As explained above, this issue will be resolved in an upcoming update. We do not have any other solution at the moment. If you have found a workaround i.e. using a different account, then you could use it.

Best regards,

Panagiotis

@PanagiotisCharalampous

codex_oli
19 Jan 2024, 07:14 ( Updated at: 21 Jan 2024, 11:24 )

RE: RE: RE: RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

codex_oli said:
codex_oli said:
PanagiotisCharalampous said:
Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

OK I sent!
I wait for a response!
Tks!
I think it's a problem related to the new accounts (DEMO (possibly?!?!?!)).
No matter if I have newly opened account on spotware, topfx, icmarkets... The problem is the same... I cannot do backtesting tests without checking the VISUAL box, or in the optimization tab.
I asked a friend to log in into my computer with his older account and everything seems to be working normally. (So, it is not a computer problem !!!)
If I log in, with my account (which is a newer account than his) backtesting and optimization no longer work.
Do you have a solution to this problem? Please if you have to post it, I am bored of writing... monologue!
Thanks!
Hi,
As explained above, this issue will be resolved in an upcoming update. We do not have any other solution at the moment. If you have found a workaround i.e. using a different account, then you could use it.
Best regards,
Panagiotis

Thank you!

@codex_oli

codex_oli
05 Feb 2024, 17:53 ( Updated at: 06 Feb 2024, 07:30 )

RE: RE: RE: RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

codex_oli said:
codex_oli said:
PanagiotisCharalampous said:
Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

OK I sent!
I wait for a response!
Tks!
I think it's a problem related to the new accounts (DEMO (possibly?!?!?!)).
No matter if I have newly opened account on spotware, topfx, icmarkets... The problem is the same... I cannot do backtesting tests without checking the VISUAL box, or in the optimization tab.
I asked a friend to log in into my computer with his older account and everything seems to be working normally. (So, it is not a computer problem !!!)
If I log in, with my account (which is a newer account than his) backtesting and optimization no longer work.
Do you have a solution to this problem? Please if you have to post it, I am bored of writing... monologue!
Thanks!
Hi,
As explained above, this issue will be resolved in an upcoming update. We do not have any other solution at the moment. If you have found a workaround i.e. using a different account, then you could use it.
Best regards,
Panagiotis

Any new updates?

@codex_oli

codex_oli
05 Feb 2024, 17:53 ( Updated at: 06 Feb 2024, 07:30 )

RE: RE: RE: RE: cTrader tick data or m bars not working!

PanagiotisCharalampous said:

codex_oli said:
codex_oli said:
PanagiotisCharalampous said:
Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

OK I sent!
I wait for a response!
Tks!
I think it's a problem related to the new accounts (DEMO (possibly?!?!?!)).
No matter if I have newly opened account on spotware, topfx, icmarkets... The problem is the same... I cannot do backtesting tests without checking the VISUAL box, or in the optimization tab.
I asked a friend to log in into my computer with his older account and everything seems to be working normally. (So, it is not a computer problem !!!)
If I log in, with my account (which is a newer account than his) backtesting and optimization no longer work.
Do you have a solution to this problem? Please if you have to post it, I am bored of writing... monologue!
Thanks!
Hi,
As explained above, this issue will be resolved in an upcoming update. We do not have any other solution at the moment. If you have found a workaround i.e. using a different account, then you could use it.
Best regards,
Panagiotis

Any new updates?

@codex_oli

PanagiotisCharalampous
06 Feb 2024, 07:37

RE: RE: RE: RE: RE: cTrader tick data or m bars not working!

codex_oli said:

PanagiotisCharalampous said:
codex_oli said:
codex_oli said:
PanagiotisCharalampous said:
Hi there,
Please send us some troubleshooting info and quote the link to this discussion by pasting a link to this discussion inside the text box before you submit it.
Best Regards,
Panagiotis

OK I sent!
I wait for a response!
Tks!
I think it's a problem related to the new accounts (DEMO (possibly?!?!?!)).
No matter if I have newly opened account on spotware, topfx, icmarkets... The problem is the same... I cannot do backtesting tests without checking the VISUAL box, or in the optimization tab.
I asked a friend to log in into my computer with his older account and everything seems to be working normally. (So, it is not a computer problem !!!)
If I log in, with my account (which is a newer account than his) backtesting and optimization no longer work.
Do you have a solution to this problem? Please if you have to post it, I am bored of writing... monologue!
Thanks!
Hi,
As explained above, this issue will be resolved in an upcoming update. We do not have any other solution at the moment. If you have found a workaround i.e. using a different account, then you could use it.
Best regards,
Panagiotis
Any new updates?

Hi there,

No updates have been released yet.

Best regards,

Panagiotis

@PanagiotisCharalampous

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