Spotware does not block any VPS. You should contact your VPS provider instead.
Best regards,
Panagiotis
See first screen capture from browser showing the errors.
How is it not an issue on Spotware's side if the browser itself is getting responses that it's timing out?
I've already spoken with the VPS provider as well. They themselves can access ct.spotware.com and the cTrader desktop from any of their other machines. I can run Pepperstone's cTrader, IC markets cTrader on the VPS, and visit any other website on from the VPS.
If it was an issue with the VPS provider, why would the browser show the error of “https://demo2.p.ctrader.com:9443/connections net:: ERR_TIMED_OUT” from the vendor-sentry.js file on https://ct.spotware.com but not https://ct.pepperstone.com/ ?
As explained, we have no reason to block a specific ip address. If the site is accessible from everywhere else, then it is probably an issue of that machine not being able to reach out to the specific uri, not the site in general.
As explained, we have no reason to block a specific ip address. If the site is accessible from everywhere else, then it is probably an issue of that machine not being able to reach out to the specific uri, not the site in general.
Best regards,
Panagiotis
You might not be doing it, but someone appears to be (AWS? A middle-man routing provider?) blocking, or not allowing, any addresses from the 77.90.x.x network.
My VPS provider responded that they can set up any number of fresh Windows 2019 Server VPS on the 77.90.x.x network, and it doesn't work anywhere:
Also, doing a TRACERT on one of the 77.90 machines, this is what happens for them:
which is consistent with the errors received in the browsers (this is from Firefox this time as I've already posted errors from Chrome previously in this thread) :
So even if Spotware isn't blocking IP addresses themselves, there's definitely “network interference" going on that's preventing Spotware users of cTrader from reaching Spotware's cTrader servers, and I would think Spotware would want to take an interest in it to find out why network traffic from at least one network with the ID of 77.90 isn't being allowed to reach their servers.
As explained, we have no reason to block a specific ip address. If the site is accessible from everywhere else, then it is probably an issue of that machine not being able to reach out to the specific uri, not the site in general.
Best regards,
Panagiotis
You might not be doing it, but someone appears to be (AWS? A middle-man routing provider?) blocking, or not allowing, any addresses from the 77.90.x.x network.
My VPS provider responded that they can set up any number of fresh Windows 2019 Server VPS on the 77.90.x.x network, and it doesn't work anywhere:
Also, doing a TRACERT on one of the 77.90 machines, this is what happens for them:
which is consistent with the errors received in the browsers (this is from Firefox this time as I've already posted errors from Chrome previously in this thread) :
So even if Spotware isn't blocking IP addresses themselves, there's definitely “network interference" going on that's preventing Spotware users of cTrader from reaching Spotware's cTrader servers, and I would think Spotware would want to take an interest in it to find out why network traffic from at least one network with the ID of 77.90 isn't being allowed to reach their servers.
Hi firemyst,
We have no other reports of such an issue so at the moment. If more users report it, we will look into this further.
PanagiotisCharalampous
23 Dec 2023, 08:57
Hi firemyst,
Spotware does not block any VPS. You should contact your VPS provider instead.
Best regards,
Panagiotis
@PanagiotisCharalampous