Problem with cTrader Window on Windows 11
Problem with cTrader Window on Windows 11
15 Jun 2023, 18:29
I use the Asus Rog STRIX G17 laptop for trading. The operating system is Windows 11. When I have the laptop connected to an external monitor at work (secondary screen positioned above the primary screen), everything works fine. The problem arises when I come home, where I have the external screen positioned to the left of the laptop. It often happens that cTrader opens outside of the screen (apparently opens above the screen, as if I were still at work). The window cannot be moved to the active screen (neither the external one nor the primary one on the laptop). The cTrader window cannot be moved even using the Win+Alt+Arrow keys. Disconnecting the monitor or disconnecting and reconnecting it doesn't help. This issue also occurs when I leave cTrader in full-screen mode.
The problem also happens the other way around - the home setup sometimes doesn't work in the office.
I have tried running it in administrator mode, safe mode (compatibility issues), and even reinstalling cTrader - nothing helps. The only solution is to reconnect the monitor where everything last worked and move the window to a different position. Or simply not trade...
This bug is exclusively related to cTrader - no other application behaves like this.
firemyst
17 Jun 2023, 05:54
This happens a lot with WIndows Programs (not just cTrader). I find it happens when you have two displays that are different resolutions (eg, laptop screen FHD, monitor 4k) and the higher resolution monitor gets disconnected _before_ running program is brought over to the primary display. Windows remembers program display locations, so as a result, it appears off screen when the second display isn't connected any more. It's a hassle.
Ways to try fixing it which have helped me in the past:
@firemyst