cannot login to desktop app

Created at 29 Jul 2022, 17:02
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
NI

nivra95

Follow

Joined 29.07.2022

cannot login to desktop app
29 Jul 2022, 17:02

Hello. I cannot login to the desktop app for ctrader (icmarkets) but i can login on the web app. 

@nivra95
Replies

PanagiotisCharalampous
01 Aug 2022, 14:51

Hi there,

Do you still experience this issue?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

@PanagiotisCharalampous

nivra95
01 Aug 2022, 15:35

RE:

PanagiotisCharalampous said:

Hi there,

Do you still experience this issue?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Yes, I'm still experiencing this issue. This began after the July 29 update. I was logged out from the desktop app after it automatically updated. When I logged in again, this is the issue.

I have tried the following fixes so far but to no avail:

- uninstalling and reinstalling the desktop app.(with and without restarting my PC)

- fixing the .NET framework, then reinstall the app

- uninstall, delete registry, reinstall

@nivra95

PanagiotisCharalampous
01 Aug 2022, 15:44

Hi there,

Please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

@PanagiotisCharalampous

nivra95
01 Aug 2022, 18:13

RE:

PanagiotisCharalampous said:

Hi there,

Please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Sent it already

@nivra95
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.