Stoploss's being REMOVED client side when using the move to break even tool
Stoploss's being REMOVED client side when using the move to break even tool
07 Jul 2022, 16:34
Hello,
Ive had this issue been happening for about the past month or so. For all my trades I use the move stop-loss to break even setting, and have noticed that maybe 1 in every 20 trades the stop-loss will be removed completely. I have talked to my broker about it multiple times and they have confirmed it is happening client side, and suggested I post here. I know its not me accidentally doing it as 4 times so far it has happened when i havnt even been awake. Luckily so far I have caught it early before incurring any damaging loss, but this is extremely worrying as if it were to happen overnight or when I am unable to check my computer I could lose a large portion of my account. Im honestly still shocked that cTrader could have a bug this dangerous in it, but for now I just need it fixed or some kind of work around.
Replies
jordangail
08 Jul 2022, 11:58
RE:
PanagiotisCharalampous said:
Hi jordangail,
This can happen when the SL is moved within the spread. In this case, the price is invalid and the SL cannot be set, leaving your position exposed.
Best Regards,
Panagiotis
Is there anyway this could be fixed/changed? As in instead of removing the stop loss completely, it either keeps it at the original stop loss position or it only moves it once the spread allows it to do so. It seems absolutely crazy that you could literally lose your entire account because of the way this is designed. Thank you
@jordangail
PanagiotisCharalampous
08 Jul 2022, 15:57
Hi jordangail,
No, this is not a bug, it works like this by design. If you submit invalid stop losses that cannot be placed, then you need to decide what happens next.
Best Regards,
Panagiotis
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@PanagiotisCharalampous
jordangail
08 Jul 2022, 18:10
RE:
PanagiotisCharalampous said:
Hi jordangail,
No, this is not a bug, it works like this by design. If you submit invalid stop losses that cannot be placed, then you need to decide what happens next.
Best Regards,
Panagiotis
Hello,
I'm not sure this is happening because of spread. Just now I had a position on EURJPY with a move-to-break-even set at 25 pips. The spread is currently 0.4 pips, but still my stoploss was removed. What else could be causing this?
@jordangail
PanagiotisCharalampous
11 Jul 2022, 13:57
Hi jordangail,
You need to contact your broker to investigate further.
Best Regards,
Panagiotis
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@PanagiotisCharalampous
PanagiotisCharalampous
08 Jul 2022, 11:40
Hi jordangail,
This can happen when the SL is moved within the spread. In this case, the price is invalid and the SL cannot be set, leaving your position exposed.
Best Regards,
Panagiotis
Join us on Telegram and Facebook
@PanagiotisCharalampous