Ctrader is starting with black or white content only

Created at 01 Jul 2022, 12:28

dm1988air

Joined 14.05.2020

Ctrader is starting with black or white content only
01 Jul 2022, 12:28

Hi.

Hi. I have a problem with ctrader performance on windows 8.1 pro version. Some times it seems like ctrader's window is not rendering itself as it should which means that i have completely white or black windows like this:

At the same time ctrader is consuming only about 5 % of CPU and 243 MB of memory which is not a significant $ of all memory. Does anybody know what might causing this rendering problem and how to fix it ?

@dm1988air

Replies

PanagiotisCharalampous
01 Jul 2022, 15:10

Hi dm1988air,

Please send us some troubleshooting information so that we can check this.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

dm1988air
01 Jul 2022, 15:53

RE:

PanagiotisCharalampous said:

Hi dm1988air,

Please send us some troubleshooting information so that we can check this.

Best Regards,

Panagiotis

Join us on Telegram and Facebook

A u probably noticed the window is frozen. How i suppose to do that?

@dm1988air

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