A'cs mixed up
A'cs mixed up
12 Jan 2022, 19:04
Hi cT
There seems to be some problems handling the accounts I have opened.
Initially I opened a default demo account and played around with it learning stuff, later I learned I should be using a Spread Betting A'c and I tried opening a new one but I still got Hedging A'cs, I ended up with 3 or 4. Later I found out how to create an SB A'c.
After creating a SB A'c I played with my new ideas on that A'c, a few hours work. I closed the program and came back to it the following day.
It opened the SB A'c correctly but there was nothing there. There were 4 or 5 tabs but none would open. When I looked in the other A'cs my old stuff was there Ok and one of them had a little, but not all of the stuff from the SB A'c.
Wanting to get on with my ideas, I temporarily ignored the problem, deleted the tabs that wouldn't open and opened new charts. This account seems to have been fine since. Any Ideas what's going on please?
Vi9c Ryder
Replies
vicryder
13 Jan 2022, 10:30
RE: A'cs mixed up
PanagiotisCharalampous said:
Hi Vic,
When you report problems, you need to be more specific and use a more concise language. Terms "stuff" (which stuff?), "nothing there" (where?) etc. do not help us understand your problem. If you need there is a problem you need to provide us at least the following information
- Your broker.
- Screenshots demonstrating what are you looking at.
- Clear instructions of the steps you are following.
- What you expected to see and what do you see instead.
Best Regards,
Panagiotis
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Hi Panagiotis
Yes I get that, it wasn't very specific because at the time I had other things going on too and I passed over it for the time being. Consequently, I had not collected screenshots nor made any notes. So it's all in general language.
I'm with Pepperstone Demo. I have only one instance of cTrader open at any one time. My short experience is that I open a number of charts on a specific A'c No. do whatever work (notes, drawings, indicators etc.), which is insignificant hence the term 'stuff' and close the program. It always asks for confirmation and I guess saves the current status. Next time I open the program, all the charts are there tabbed along the top and I get exactly what I had when I closed it except that the current chart now shows the updated price action and is displaying the active front edge, all well and good. It has always worked this way for me even when I have opened alternative A'cs. All the previous A'cs were the default Hedging A'cs.
What happened was, after creating the SB A'c, which seemed to complete alright and appears in the list of A'cs, the stuff I did on this SB A'c when I closed it, did not reappear when I opened it the next day. It opened on the correct SB A'c and the tabs were present but would not open, the chart area was blank grey with a short message telling me it won't open, I don't recall the wording. The old Hedging A'cs were still Ok but not the SB A'c.
What concerned me more was the fact that on this occasion not only had the charts and stuff disappeared from the SB A'c but some elements of text notes from the SB A'c had turned up on one of the hedging A'cs.
The SB A'c seems to be working ok now as best as I can tell.
Because I had no specific info to give you I was really asking to see if you had met this problem before and also to let you know that this had occurred with me.
Hope this clarifies and helps Panagiotis.
Vic
@vicryder
PanagiotisCharalampous
13 Jan 2022, 10:49
Hi Vic,
I still need some screenshots demonstrating
It opened on the correct SB A'c and the tabs were present but would not open, the chart area was blank grey with a short message telling me it won't open, I don't recall the wording.
So that I can understand what are you looking at. The messages are usually self explanatory.
Best Regards,
Panagiotis
Join us on Telegram and Facebook
@PanagiotisCharalampous
PanagiotisCharalampous
13 Jan 2022, 08:02
Hi Vic,
When you report problems, you need to be more specific and use a more concise language. Terms "stuff" (which stuff?), "nothing there" (where?) etc. do not help us understand your problem. If you need there is a problem you need to provide us at least the following information
Best Regards,
Panagiotis
Join us on Telegram and Facebook
@PanagiotisCharalampous