cTrader won't start on Windows 7
cTrader won't start on Windows 7
18 May 2021, 09:56
Hey! I can't start cTrader after updating it. My system is Windows 7 x86 and I have not encountered such a problem before. Here is the log that is contained in the error message:
PLATFORM VERSION INFO
Windows : 6.1.7600.0 (Win32NT)
Common Language Runtime : 4.0.30319.1
System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
clr.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfshim.dll : 4.0.31106.0 (Main.031106-0000)SOURCES
Deployment url : file:///C:/Users/User/Desktop/FxPro%20cTrader.appref-ms%7C
Server : nginx
Deployment Provider url : http://fxpro.ctrader.com/xTrader-FxPro.application
Application url : https://sdl.ctrader.com/fxpro/cTrader%20AppFiles/4.0.7.48415/xTrader.exe.manifest
Server : nginx/1.16.1IDENTITIES
Application Identity : xTrader - FxPro, Version=4.0.7.48415, Culture=neutral, PublicKeyToken=7ef853fc4bdbd138, processorArchitecture=msil, type=win32ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Users\User\Desktop\FxPro cTrader.appref-ms| resulted in exception. Following failure messages were detected:
+ Failed to load the runtime. (Exception from HRESULT: 0x80131700)COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.WARNINGS
There were no warnings during this operation.OPERATION PROGRESS STATUS
* [18.05.2021 9:31:01] : Activation of C:\Users\User\Desktop\FxPro cTrader.appref-ms| has started.
* [18.05.2021 9:31:01] : Performing necessary update check as specified by the deployment.
* [18.05.2021 9:31:02] : Consuming new update.
* [18.05.2021 9:31:02] : Installation of the application has started.
* [18.05.2021 9:31:04] : Processing of application manifest has successfully completed.
* [18.05.2021 9:31:04] : Found compatible runtime version 4.0.30319.
* [18.05.2021 9:31:04] : Request of trust and detection of platform is complete.
* [18.05.2021 9:31:20] : Downloading of subscription dependencies is complete.
* [18.05.2021 9:31:20] : Commit of the downloaded application has started.ERROR DETAILS
Following errors were detected during this operation.
* [18.05.2021 9:31:20] System.Runtime.InteropServices.COMException
- Failed to load the runtime. (Exception from HRESULT: 0x80131700)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.NativeMethods.GetRequestedRuntimeInfo(String pExe, String pwszVersion, String pConfigurationFile, UInt32 startupFlags, UInt32 runtimeInfoFlags, StringBuilder pDirectory, UInt32 dwDirectory, UInt32& dwDirectoryLength, StringBuilder pVersion, UInt32 cchBuffer, UInt32& dwLength)
at System.Deployment.Application.Win32InterOp.SystemUtils.CheckSupportedImageAndCLRVersions(String path)
at System.Deployment.Application.SubscriptionStore.CheckApplicationPayload(CommitApplicationParams commitParams)
at System.Deployment.Application.SubscriptionStore.CommitApplication(SubscriptionState& subState, CommitApplicationParams commitParams)
at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.ConsumeUpdatedDeployment(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
Replies
mastakfx
19 May 2021, 03:09
RE:
PanagiotisCharalampous said:
Can you please confirm that you have the latest version of the .Net Framework installed?
Hi, Panagiotis. Unfortunately latest .NET 4.8 is not supported on Windows 7. Can you confirm that cTrader is capable of running on Windows 7?
@mastakfx
PanagiotisCharalampous
19 May 2021, 08:05
Hi mastakfx,
Which version of the .Net Framework do you have installed? You need to have at least v4.0.
Best Regards,
Panagiotis
@PanagiotisCharalampous
mastakfx
20 May 2021, 09:45
RE:
PanagiotisCharalampous said:
Which version of the .Net Framework do you have installed? You need to have at least v4.0.
Yes, I actually have .Net Framework 4 version installed.
This is also written in the error message:
PLATFORM VERSION INFO
Common Language Runtime : 4.0.30319.1
System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
clr.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfshim.dll : 4.0.31106.0 (Main.031106-0000)
@mastakfx
PanagiotisCharalampous
20 May 2021, 10:00
Hi mastakfx,
Can you try a clean installation as well and let me know if it resolves the problem?
Best Regards,
Panagiotis
@PanagiotisCharalampous
mastakfx
20 May 2021, 21:47
Hi Panagiotis!
I downloaded .NET 4.0 from here
https://dotnet.microsoft.com/download/dotnet-framework
Removed the old .NET and re-installed it.
This fixed the problem.
cTrader downloaded the update after launch and started normally.
All cTrader settings, history, indicators and bots - everything is preserved!
Thanks for your advice and help!
@mastakfx
PanagiotisCharalampous
21 May 2021, 07:52
Hi mastakfx,
That is good news!
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
18 May 2021, 11:41
Hi mastakfx,
Can you please confirm that you have the latest version of the .Net Framework installed?
Best Regards,
Panagiotis
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