cTrader won't start on Windows 7

Created at 18 May 2021, 09:52
MA

mastakfx

Joined 18.05.2021

cTrader won't start on Windows 7
18 May 2021, 09:52


Hey! I can't start cTrader after updating it. My system is Windows 7 x86 and I have not encountered such a problem before. Here is the log that is contained in the error message:

PLATFORM VERSION INFO
    Windows             : 6.1.7600.0 (Win32NT)
    Common Language Runtime     : 4.0.30319.1
    System.Deployment.dll         : 4.0.30319.1 (RTMRel.030319-0100)
    clr.dll             : 4.0.30319.1 (RTMRel.030319-0100)
    dfdll.dll             : 4.0.30319.1 (RTMRel.030319-0100)
    dfshim.dll             : 4.0.31106.0 (Main.031106-0000)

SOURCES
    Deployment url            : file:///C:/Users/User/Desktop/FxPro%20cTrader.appref-ms%7C
                        Server        : nginx
    Deployment Provider url        : http://fxpro.ctrader.com/xTrader-FxPro.application
    Application url            : https://sdl.ctrader.com/fxpro/cTrader%20AppFiles/4.0.7.48415/xTrader.exe.manifest
                        Server        : nginx/1.16.1

IDENTITIES
    Application Identity        : xTrader - FxPro, Version=4.0.7.48415, Culture=neutral, PublicKeyToken=7ef853fc4bdbd138, processorArchitecture=msil, type=win32

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\Users\User\Desktop\FxPro cTrader.appref-ms| resulted in exception. Following failure messages were detected:
        + Failed to load the runtime. (Exception from HRESULT: 0x80131700)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [18.05.2021 9:31:01] : Activation of C:\Users\User\Desktop\FxPro cTrader.appref-ms| has started.
    * [18.05.2021 9:31:01] : Performing necessary update check as specified by the deployment.
    * [18.05.2021 9:31:02] : Consuming new update.
    * [18.05.2021 9:31:02] : Installation of the application has started.
    * [18.05.2021 9:31:04] : Processing of application manifest has successfully completed.
    * [18.05.2021 9:31:04] : Found compatible runtime version 4.0.30319.
    * [18.05.2021 9:31:04] : Request of trust and detection of platform is complete.
    * [18.05.2021 9:31:20] : Downloading of subscription dependencies is complete.
    * [18.05.2021 9:31:20] : Commit of the downloaded application has started.

ERROR DETAILS
    Following errors were detected during this operation.
    * [18.05.2021 9:31:20] System.Runtime.InteropServices.COMException
        - Failed to load the runtime. (Exception from HRESULT: 0x80131700)
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.NativeMethods.GetRequestedRuntimeInfo(String pExe, String pwszVersion, String pConfigurationFile, UInt32 startupFlags, UInt32 runtimeInfoFlags, StringBuilder pDirectory, UInt32 dwDirectory, UInt32& dwDirectoryLength, StringBuilder pVersion, UInt32 cchBuffer, UInt32& dwLength)
            at System.Deployment.Application.Win32InterOp.SystemUtils.CheckSupportedImageAndCLRVersions(String path)
            at System.Deployment.Application.SubscriptionStore.CheckApplicationPayload(CommitApplicationParams commitParams)
            at System.Deployment.Application.SubscriptionStore.CommitApplication(SubscriptionState& subState, CommitApplicationParams commitParams)
            at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
            at System.Deployment.Application.ApplicationActivator.ConsumeUpdatedDeployment(SubscriptionState& subState, ActivationDescription actDesc)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.


@mastakfx