cTrader Desktop not responding!

PanagiotisCharalampous
15 Apr 2021, 08:15

Hi c3techcz,

Do you have any cBots/Indicators running? Did you try a clean installation?

Best Regards,

Panagiotis 

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c3techcz
15 Apr 2021, 09:10 ( Updated at: 15 Apr 2021, 09:31 )

RE:

PanagiotisCharalampous said:

Hi c3techcz,

Do you have any cBots/Indicators running? Did you try a clean installation?

Best Regards,

Panagiotis 

Join us on Telegram

Hi, I followed the instructions for a clean installation (Installation | cTrader Help Center): it worked for 30 seconds and then it returned to the not responding state. I've Windows 10 Pro, a Intel Xeon CPU (X5550 2.67GHz 2.66 GHz, 2 processors) and 8 GB RAM. Currently I've 150+ positions open, but in the past I had 400+ and I never had any problem.

Regards

MG

PanagiotisCharalampous
15 Apr 2021, 10:47

Hi c3techcz,

Can you please right click on the chart, go to Viewing Options > uncheck Positions and let me know if this resolves the issue?

Best Regards,

Panagiotis 

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c3techcz
15 Apr 2021, 10:58

RE:

PanagiotisCharalampous said:

Hi c3techcz,

Can you please right click on the chart, go to Viewing Options > uncheck Positions and let me know if this resolves the issue?

Best Regards,

Panagiotis 

Join us on Telegram

I was able to restart cTrader: on the chart I've unchecked both orders and positions.

I'll keep you posted

Thanks

MG

c3techcz
16 Apr 2021, 10:37

RE: RE:

c3techcz said:

PanagiotisCharalampous said:

Hi c3techcz,

Can you please right click on the chart, go to Viewing Options > uncheck Positions and let me know if this resolves the issue?

Best Regards,

Panagiotis 

Join us on Telegram

I was able to restart cTrader: on the chart I've unchecked both orders and positions.

I'll keep you posted

Thanks

MG

Dear Mr. Panagiotis, I confirm that after I've unchecked both orders and positions on the chart everything is working well: in the last 24 hours I have not experienced anymore the problem I had reported.

Thanks a lot for your help

Have a nice day

MG

c3techcz
19 Apr 2021, 01:48

RE: RE: RE:

c3techcz said:

c3techcz said:

PanagiotisCharalampous said:

Hi c3techcz,

Can you please right click on the chart, go to Viewing Options > uncheck Positions and let me know if this resolves the issue?

Best Regards,

Panagiotis 

Join us on Telegram

I was able to restart cTrader: on the chart I've unchecked both orders and positions.

I'll keep you posted

Thanks

MG

Dear Mr. Panagiotis, I confirm that after I've unchecked both orders and positions on the chart everything is working well: in the last 24 hours I have not experienced anymore the problem I had reported.

Thanks a lot for your help

Have a nice day

MG

Friday I closed the program and now unfortunately we are back to the starting point: I have been trying to restart cTrader (4.0 for Windows) for hours but there is no way, as soon as the window opens the program is already blocked and I have no way of to intervene.

PanagiotisCharalampous
19 Apr 2021, 10:24

Hi c3techcz,

Can you try disabling the deal map as well?

Best Regards,

Panagiotis 

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c3techcz
19 Apr 2021, 10:31

RE:

PanagiotisCharalampous said:

Hi c3techcz,

Can you try disabling the deal map as well?

Best Regards,

Panagiotis 

Join us on Telegram

Dear Mr. Panagiotis, while you wrote me I was able to finally access cTrader and disabling the 'deal map" was my first action: now the chart is clean and the software is working.

Best regards

MG