Charts will not load and the account keeps trying to reconnect, but I have a stable connection?

Created at 26 Mar 2021, 04:17
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Sharpecapitalenterprise

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Joined 26.03.2021

Charts will not load and the account keeps trying to reconnect, but I have a stable connection?
26 Mar 2021, 04:17

I am able to log into my demo account with no problems, but the charts wont load.

The Icon on the top right of the screen says it is reconnecting, then it connects, but no charts are displayed, then it tries to reconnect?

 

@Sharpecapitalenterprise
Replies

PanagiotisCharalampous
26 Mar 2021, 09:03

Hi Sharpecapitalenterprise,

Does this still happen or was it just something temporary? Reconnections happen because cTrader cannot establish a good connection with the proxy. There are many reasons this can happen and they are usually temporary.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous
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