malfunction, help pleasee

Created at 27 Dec 2020, 13:10
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andri.cesana

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Joined 27.12.2020

malfunction, help pleasee
27 Dec 2020, 13:10

I can't find why sometimes in the desktop the demo account does not work: when I open it all the markets are closed and if I try to buy or sell I receive the notification "Empty Price Snapshot".

instead, if I open a live account, it works right.

As you'll see in the image above, the quick trade bottons are grey (can't operate) and when I try to buy/sell I receive the notification you can see in the right top.

please help me if you can

@andri.cesana
Replies

PanagiotisCharalampous
28 Dec 2020, 09:38

Hi andri.cesana,

When the markets are closed, then you should not be able to trade. If there is a discrepancy between live and demo account behavior, then it is better to reach out to your broker.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

gssiva586
15 Aug 2024, 15:49 ( Updated at: 16 Aug 2024, 04:44 )

Complete in acefxpro

Hi Team, 
This is to inform that, My account balance which is untouchable I’m AceFx Pro, Trading Broker.
I have a balance of $9724.90 in my AceFx Pro, trading account, which is traded in C trader Platform. I have tried withdrawing my profit and at least my capital, but my withdrawals are being stopped by the broker with no reason to hold and I haven’t  reversed any form of response yet. 
So please help me to, get my capital at-least as a minimum requirement for me to access my fund for the withdrawal. I want is to close my trading account and withdraw my capital and mark a negative review on AceFx Pro.
Below mentioned are my trading account details;

Email ID:  gssiva586@gmail.com
Live ID : 1054315

Total balance: $9639.70

Please be kind enough to sort my issue and get my funds back.
Thank you.

@gssiva586

PanagiotisCharalampous
16 Aug 2024, 04:47

RE: Complete in acefxpro

gssiva586 said: 

Hi Team, 
This is to inform that, My account balance which is untouchable I’m AceFx Pro, Trading Broker.
I have a balance of $9724.90 in my AceFx Pro, trading account, which is traded in C trader Platform. I have tried withdrawing my profit and at least my capital, but my withdrawals are being stopped by the broker with no reason to hold and I haven’t  reversed any form of response yet. 
So please help me to, get my capital at-least as a minimum requirement for me to access my fund for the withdrawal. I want is to close my trading account and withdraw my capital and mark a negative review on AceFx Pro.
Below mentioned are my trading account details;

Email ID:  gssiva586@gmail.com
Live ID : 1054315

Total balance: $9639.70

Please be kind enough to sort my issue and get my funds back.
Thank you.

Hi there,

Unfortunately you will not get much help in this forum. If you cannot settle the issue with your broker, contact the regulator or your local authorities.

Best regards,

Panagiotis

@PanagiotisCharalampous
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