Cannot Start Application
Cannot Start Application
20 Oct 2020, 16:37
Hello There,
kindly please help me to solve this problem on my Ctrader Dekstop:
- when i start the application there were pop up like below:
"Cannot continue. The application is improperly formatted. Contact the application vendor for assistance."
- then i click details, and tell me:
"
PLATFORM VERSION INFO
Windows : 10.0.19041.0 (Win32NT)
Common Language Runtime : 4.0.30319.42000
System.Deployment.dll : 4.8.4240.0 built by: NET48REL1LAST_B
clr.dll : 4.8.4250.0 built by: NET48REL1LAST_C
dfdll.dll : 4.8.4240.0 built by: NET48REL1LAST_B
dfshim.dll : 10.0.19041.1 (WinBuild.160101.0800)
SOURCES
Deployment url : file:///C:/Users/User/Desktop/IC%20Markets%20cTrader.appref-ms%7C
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Users\User\Desktop\IC Markets cTrader.appref-ms| resulted in exception. Following failure messages were detected:
+ Exception reading manifest from http://icmarkets.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
+ DTD is prohibited in this XML document.
COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.
WARNINGS
There were no warnings during this operation.
OPERATION PROGRESS STATUS
* [10/20/2020 8:27:57 PM] : Activation of C:\Users\User\Desktop\IC Markets cTrader.appref-ms| has started.
* [10/20/2020 8:27:57 PM] : Performing necessary update check as specified by the deployment.
ERROR DETAILS
Following errors were detected during this operation.
* [10/20/2020 8:27:57 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)
- Exception reading manifest from http://icmarkets.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirect(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
at System.Deployment.Application.DownloadManager.DownloadDeploymentManifest(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
--- Inner Exception ---
System.Xml.XmlException
- DTD is prohibited in this XML document.
- Source: System.Xml
- Stack trace:
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Deployment.Application.ManifestValidatingReader.XmlFilteredReader.Read()
at System.Xml.XsdValidatingReader.Read()
at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
"
Any suggestions?
Replies
4selftrade
20 Oct 2020, 17:01
RE: still canot start
PanagiotisCharalampous said:
Hi 4selftrade,
Something blocks the files from being downloaded. Try using a VPN and repeating the installation.
Best Regards,
Panagiotis
Hi Panagiotis,
thanks for replying my problem, but i have downloaded the new one and reinstall again, but still cannot start and same popup, can you solve this?
Thanks.
@4selftrade
PanagiotisCharalampous
21 Oct 2020, 07:54
Hi 4selftrade,
This is not what I proposed. I proposed to use a VPN to download and install cTrader. Some countries are blocking cTrader and there is nothing we can do about this,
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
20 Oct 2020, 16:40
Hi 4selftrade,
Something blocks the files from being downloaded. Try using a VPN and repeating the installation.
Best Regards,
Panagiotis
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