Error message when starting cTrader
Error message when starting cTrader
19 Oct 2020, 19:14
Hi, when I try to start the cTrader I get this error message (in the last week) "Exception # 18185897 An error has occurred. The problem has been submitted to tha cTrader team. Please restart cTrader." I trade with Pepperstone. I uninstalled the ctrader and reinstalled it but it doesn't work ... can't log in.
Replies
m.francomano
20 Oct 2020, 20:05
RE:
PanagiotisCharalampous said:
Hi m.francomano,
Did you try a clean installation?
Best Regards,
Panagiotis
Hi, I tried the clean installation but it keeps giving me the same error message. The cTrader was working fine until a week ago ...
@m.francomano
PanagiotisCharalampous
21 Oct 2020, 14:21
Hi m.francomano,
We have received the error report and the team is working on a fix.
Best Regards,
Panagiotis
@PanagiotisCharalampous
m.francomano
21 Oct 2020, 20:35
RE:
PanagiotisCharalampous said:
Hi m.francomano,
We have received the error report and the team is working on a fix.
Best Regards,
Panagiotis
Thank you very much. Does the cTrader update itself once the problem is resolved? Best regards
@m.francomano
PanagiotisCharalampous
22 Oct 2020, 08:15
Hi m.francomano,
Yes it does. In the meanwhile, please go to C:\Users\UserName\AppData\Roaming\broker cTrader\Settings, delete the contents of the folder and let me know if this fixes the issue.
Best Regards,
Panagiotis
@PanagiotisCharalampous
m.francomano
22 Oct 2020, 19:13
RE:
PanagiotisCharalampous said:
Hi m.francomano,
Yes it does. In the meanwhile, please go to C:\Users\UserName\AppData\Roaming\31fx cTrader\Settings, delete the contents of the folder and let me know if this fixes the issue.
Best Regards,
Panagiotis
Hi, I followed your instructions and it made me log in, but immediately after I got the same error message. I managed to close the message window but the cTrader crashed and froze. Best regards
@m.francomano
m.francomano
27 Oct 2020, 18:06
RE:
PanagiotisCharalampous said:
Hi m.francomano,
Yes it does. In the meanwhile, please go to C:\Users\UserName\AppData\Roaming\broker cTrader\Settings, delete the contents of the folder and let me know if this fixes the issue.
Best Regards,
Panagiotis
Hi Mr. Charalampous,
Are there any updates on the problem?
Thank you.
Best Regards
@m.francomano
PanagiotisCharalampous
29 Oct 2020, 14:25
Hi m.francomano,
It seems that your settings have been also saved in your workspace on the cloud. We removed them from the cloud. Please delete the contents of the folder again and then restart cTrader.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
20 Oct 2020, 08:15
Hi m.francomano,
Did you try a clean installation?
Best Regards,
Panagiotis
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