How to set a proxy?

Created at 22 Jun 2020, 16:07
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AN

How to set a proxy?
22 Jun 2020, 16:07


Hello, when I start cTrader 3.7 it prompts me with the login popup and I'm unable to reach the settings. How to set the proxy?

 

Thank you


@andrea.benedett@gmail.com
Replies

PanagiotisCharalampous
22 Jun 2020, 16:11

Hi Andrea,

You cannot choose a proxy in cTrader. cTrader chooses the best proxy automatically and connects to it.

Best Regards,

Panagiotis 

Join us on Telegram

 

 


@PanagiotisCharalampous

andrea.benedett@gmail.com
22 Jun 2020, 16:16

RE:

PanagiotisCharalampous said:

Hi Andrea,

You cannot choose a proxy in cTrader. cTrader chooses the best proxy automatically and connects to it.

Best Regards,

Panagiotis 

Join us on Telegram

 

 

I'm sorry, maybe I didn't write the question correctly.

I'm connecting to Internet via proxy so I have to set it, otherwise cTrader can't work.


@andrea.benedett@gmail.com

PanagiotisCharalampous
22 Jun 2020, 16:19

Hi Andrea,

Did you try signing in with your cTrader ID? Do you have a problem?

Best Regards,

Panagiotis 

Join us on Telegram


@PanagiotisCharalampous

andrea.benedett@gmail.com
22 Jun 2020, 16:31

RE:

PanagiotisCharalampous said:

Hi Andrea,

Did you try signing in with your cTrader ID? Do you have a problem?

Best Regards,

Panagiotis 

Join us on Telegram

My cTrader ID is linked to my Google account, but if I click on Google Button nothing happens


@andrea.benedett@gmail.com

PanagiotisCharalampous
22 Jun 2020, 16:35

Hi Andrea,

It should open a browser to sign in to your Google account. If you can record a short video demonstrating that you click on the button and nothing happens, I can send it to the product team for further investigation.

Best Regards,

Panagiotis 

Join us on Telegram


@PanagiotisCharalampous

andrea.benedett@gmail.com
22 Jun 2020, 16:54

RE:

PanagiotisCharalampous said:

Hi Andrea,

It should open a browser to sign in to your Google account. If you can record a short video demonstrating that you click on the button and nothing happens, I can send it to the product team for further investigation.

Best Regards,

Panagiotis 

Join us on Telegram

I have an old version of cTrader, 3.1, and it works well, it opens a browser where I can sign it. The 3.7 doesn't open anything.


@andrea.benedett@gmail.com

andrea.benedett@gmail.com
22 Jun 2020, 17:20

RE: RE:

andrea.benedett@gmail.com said:

PanagiotisCharalampous said:

Hi Andrea,

It should open a browser to sign in to your Google account. If you can record a short video demonstrating that you click on the button and nothing happens, I can send it to the product team for further investigation.

Best Regards,

Panagiotis 

Join us on Telegram

I have an old version of cTrader, 3.1, and it works well, it opens a browser where I can sign it. The 3.7 doesn't open anything.

I recorded a video for cTrader 3.7:

 


@andrea.benedett@gmail.com

... Deleted by UFO ...

PanagiotisCharalampous
02 Sep 2020, 15:54

Hi LiamDuncanOgs24,

This should have been fixed in the latest version. Do you still have an issue?

Best Regards,

Panagiotis 

Join us on Telegram


@PanagiotisCharalampous

juliapiers
04 Nov 2020, 15:55

That's right! It's an automated process. Usually, the best proxy is automatically chosen and it connects to it. However, this may not always work when you’re connected to your company’s business network. So, it depends, maybe that is why you cannot reach the settings.