Windows Crash Report after Exiting Program

PanagiotisCharalampous
07 May 2020, 10:22

Hi Abdul,

 When cTrader crashes, it usually reports two messages in the Windows event log, one of which contains important information for further investigation. It seems that one message is missing from your report and it contains critical information for us to determine the problem. Can please check again the messages in the event viewer and make sure that you have sent everything to us?

Best Regards,

Panagiotis 

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abdul.lutfi146
07 May 2020, 13:30

RE:

Hi Panagiotis,

Is this the one?

Thanks,

Abdul Lutfi

PanagiotisCharalampous
07 May 2020, 15:31

Hi Abdul,

Unfortunately this information does not allow us to determine the problem. To investigate further please send us your settings file and any custom indicators you might me using at community@spotware.com. You can find your settings file at C:\Users\User\AppData\Roaming\broker-cTrader\Settings.

Best Regards,

Panagiotis 

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abdul.lutfi146
07 May 2020, 16:44

RE:

Hi Panagiotis,

I am not able to upload the necessary files here, So I PM-ed you via Telegram.

Thanks,

Abdul Lutfi

PanagiotisCharalampous
08 May 2020, 12:12

Hi Abdul,

Thanks we received and inspected the information you have sent to us. Based on the received information this might be an issue with your graphics card. Hence we would advise you to start Windows in the Safe Mode, then start cTrader and close it. If no errors appear, it is probably a problem with your with nVidia drivers and you will need to reinstall them.

To start Windows in Safe Mode follow the instructions below
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Best Regards,

Panagiotis 

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abdul.lutfi146
16 May 2020, 00:23

RE:

Hi Panagiotis,

I cannot start CTrader on Safe Mode. It told me to contact broker for more infomation.

Thanks,

Abdul Lutfi

PanagiotisCharalampous
18 May 2020, 08:47

Hi Abdul,

Can we arrange a TeamViewer session so that our QA team can inspect this issue on your computer? You can contact me at community@spotware.com.

Best Regards,

Panagiotis 

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abdul.lutfi146
18 May 2020, 09:30

ok.....