.Charts not displaying

Created at 06 Apr 2020, 08:13

Joined 06.04.2020

.Charts not displaying
06 Apr 2020, 08:13

Hi Guys

I have an issue where the charts are not displaying, only a grey page is displayed. I have tried re-installing, with no success.

When I login from a different computer the same grey page is displayed.

Please can you assist?

@ctid1794863

Replies

PanagiotisCharalampous
06 Apr 2020, 09:20

Hi ctid1794863,

Can you please share a screenshot of what you are looking at?

Best Regards,

Panagiotis

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@PanagiotisCharalampous

ctid1794863
06 Apr 2020, 09:42 ( Updated at: 21 Dec 2023, 09:21 )

@ctid1794863

PanagiotisCharalampous
06 Apr 2020, 12:11 ( Updated at: 19 Mar 2025, 08:57 )

Hi ctid1794863,

Can you please send us your settings file at support@ctrader.com? You can find it in C:\Users\User\AppData\Roaming\broker-cTrader\Settings

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

l.kratinov
10 Dec 2020, 18:02 ( Updated at: 19 Mar 2025, 08:57 )

RE:

PanagiotisCharalampous said:

Hi ctid1794863,

Can you please send us your settings file at support@ctrader.com? You can find it in C:\Users\User\AppData\Roaming\broker-cTrader\Settings

Best Regards,

Panagiotis

Join us on Telegram

same here just happened ! how to fix it ?

@l.kratinov

PanagiotisCharalampous
11 Dec 2020, 08:23

Hi l.kratinov,

Please provide us with a screenshot and the information requested above.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

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