Dragging chart to old date very slow
Dragging chart to old date very slow
06 Sep 2019, 14:02
Hello,
When I am dragging the GBPUSD 15 Min chart back to an old date it is very slow for cTrader to refesh. This process is taking up to 3 times longer for me to drag the chart back to 2016 than prior to last weekends software updates. (1st Of September 2019)
Is anyone else having a similar issue with cTrader? Is there a solution?
Phil.
Replies
lockykw
09 Sep 2019, 18:00
Hi Panagiotis
Thankyou for replying to my message.
I managed to find a solution to the issue I was experiencing, I had a number of Custom indicators applied to the 15 Min chart, once I removed all indicators to scrolling was easy to do.
There was one indicator I was using in particular that cuased the screen to freeze. So for scrolling back to historical dates I will use a clean chart and this will be an easier solution.
Kind regards
Phil
@lockykw
PanagiotisCharalampous
09 Sep 2019, 10:29
Hi Phil,
Thanks for posting in our forum. We could not reproduce any noticeable difference in performance. Are you sure it is not a local problem i.e. your pc performance or slow network? If you can still reproduce the issue, please provide the exact steps you are following. If you can grab a short video demonstrating the steps and the behavior, it would be helpful.
Best Regards,
Panagiotis
@PanagiotisCharalampous