ICMarkets Demo Accounts deleted

Created at 27 Aug 2019, 15:21
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robescumar

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Joined 27.08.2019

ICMarkets Demo Accounts deleted
27 Aug 2019, 15:21

Hi, 

 

This morning when I opened my cTader desktop, all my demo accounts had been deleted (or I can`t see them). 

My desktop is ICMarkets cTrader 3.5.  I also asked to ICMarkets support and they told me to ask cTrader.

Why happened this?

Is there any way to recover them?

 

Thank a lot!

@robescumar
Replies

PanagiotisCharalampous
27 Aug 2019, 15:23

Hi robescumar,

Thanks for contacting Spotware. The trading accounts belong to ICMarkets and only ICMarkets can check what happened with your accounts.

Best Regards,

Panagiotis

@PanagiotisCharalampous

robescumar
27 Aug 2019, 15:34

RE:

Panagiotis Charalampous said:

Hi robescumar,

Thanks for contacting Spotware. The trading accounts belong to ICMarkets and only ICMarkets can check what happened with your accounts.

Best Regards,

Panagiotis

Hi Panagiotis,

Thanks for your early reply.

The asked me if I created the accounts from cTrader platform and I did it, that is the reason why the told me to ask to ctrader support.

Another change I see is that every time I open ctrader, requires me the user and pass, and I didn't change anything...

And I'm trying to link my new ICMarkets account but I don't have any option to link a created account, could you please help me with this?

 

Thanks a lot.

 

@robescumar

PanagiotisCharalampous
27 Aug 2019, 15:58

Hi robescumar,

Unfortunately we cannot help you through this channel. We do not have access to ICMarkets backend system. If they cannot help you, they should be contacting our support department directly.

Best Regards,

Panagiotis

@PanagiotisCharalampous
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