cTrader connection error

PanagiotisCharalampous
17 Jul 2019, 16:47

Hi Alex,

Can you provide more information about the issue e.g. a screenshot?

Best Regards,

Panagiotis

Kafeldom
18 Jul 2019, 22:29

Yes same thing happened to me, I've got it on video but idk how to share it here. cTrader kept reconnecting, because of this I couldn't place my advanced protection cause it kept getting removed as it got reconnected. It was like a reconnecting loop I almost felt like it was due to the advanced protection . Maybe this was a problem with the broker idk -- I'm with icmarkets maybe you are as well?

PanagiotisCharalampous
19 Jul 2019, 09:23 ( Updated at: 19 Mar 2025, 08:57 )

Hi Kafeldom,

Does this still happen or was it occasional? You can send us the video at support@ctrader.com

Best Regards,

Panagiotis

Kafeldom
21 Jul 2019, 20:51 ( Updated at: 19 Mar 2025, 08:57 )

RE:

Panagiotis Charalampous said:

Hi Kafeldom,

Does this still happen or was it occasional? You can send us the video at support@ctrader.com

Best Regards,

Panagiotis

I sent the video to support@ctrader.com

strausa
04 Jul 2020, 09:52 ( Updated at: 19 Mar 2025, 08:57 )

RE: RE:

Kafeldom said:

Panagiotis Charalampous said:

Hi Kafeldom,

Does this still happen or was it occasional? You can send us the video at support@ctrader.com

Best Regards,

Panagiotis

I sent the video to support@ctrader.com

I have the same problem, I pressed one button, don't know which one because was by mistake. Any solution around this problem?

PanagiotisCharalampous
06 Jul 2020, 09:13

Hi strausa,

Can you please explain what is the problem you are facing? The problems reported above have been resolved long time ago.

Best Regards,

Panagiotis 

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