Not able to login to desktop cTrader
Not able to login to desktop cTrader
23 Jan 2018, 11:40
Hi cTrader team,
Today i am not able to login to my desktop cTrader( ICMarkets ) using my cTID or individual accounts credentials . It is just showing "Reconnecting.." and clearly it gets connected ,but instantenously gets disconnected with again trying to Reconnect.
I am able to connect via web cTrader and even cAlgo is working fine with the accounts/CTID. Can you please clarify because clearly it is not broker related as i can login on web cTrader & cAlgo. Please advise.
-TRMR
Replies
trend_meanreversion
23 Jan 2018, 14:41
RE:
Panagiotis Charalampous said:
Hi trend_meanreversion,
There are no general issues with cTrader at the moment. Can you please send some more information (your cTID, your trading account) to feedback@spotware.com so that our support team can troubleshoot? Also please send us some troubleshooting information. You can do so by pressing Ctrl + Alt + Shift + T and press Submit on the form that appears. It the textbox, please put the link to this discussion.
Best Regards,
Panagiotis
Hi mate, it has magically fixed itself :) . Now everything seems fine.
@trend_meanreversion
PanagiotisCharalampous
23 Jan 2018, 14:43
Hi trend_meanreversion,
I am happy to hear that. In the future, keep in mind the above procedure to help us with troubleshooting.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
23 Jan 2018, 12:09
Hi trend_meanreversion,
There are no general issues with cTrader at the moment. Can you please send some more information (your cTID, your trading account) to feedback@spotware.com so that our support team can troubleshoot? Also please send us some troubleshooting information. You can do so by pressing Ctrl + Alt + Shift + T and press Submit on the form that appears. It the textbox, please put the link to this discussion.
Best Regards,
Panagiotis
@PanagiotisCharalampous