fixed charts on Ctrader

Created at 09 Oct 2017, 18:40
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zabarmel

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Joined 09.10.2017

fixed charts on Ctrader
09 Oct 2017, 18:40

Hi!

I need your help to resolve a problem on my computer. Indeed, when i try to drag charts on Fxpro Ctrader or Pepperstone Ctrader, it doesn't move.

Best regards!

@zabarmel
Replies

PanagiotisCharalampous
10 Oct 2017, 10:18

Hi zabarmel,

Thanks for posting in our forum. Can you please elaborate a bit more on the problem you are facing? In which chart mode are you in? Where do you want to drag the charts? Do you try to detach and you drag them instead? If you provide us additional information, it will allow us to help you more easily. Maybe if you could also send us a short video (you can use TinyTake for that) it wild be even better.

Best Regards,

Panagiotis

@PanagiotisCharalampous

zabarmel
11 Oct 2017, 13:13

RE:

Panagiotis Charalampous said:

Hi zabarmel,

Thanks for posting in our forum. Can you please elaborate a bit more on the problem you are facing? In which chart mode are you in? Where do you want to drag the charts? Do you try to detach and you drag them instead? If you provide us additional information, it will allow us to help you more easily. Maybe if you could also send us a short video (you can use TinyTake for that) it wild be even better.

Best Regards,

Panagiotis

Hi

Thanks for your quick answer.Please kindly watch this video; I recorded my screen showing clearly the issue: https://screencast-o-matic.com/watch/cb6X6QIEIJ

Best Regards

@zabarmel

PanagiotisCharalampous
11 Oct 2017, 17:50

Hi zabarmel,

Thanks for the video. We tried this but we cannot reproduce it. We will forward it to the development team to investigate it further.

Best Regards,

Panagiotis

@PanagiotisCharalampous
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