Chromebook problem

PanagiotisCharalampous
21 Feb 2022, 08:20

Hi ja.idzikowski,

Can you please provide some more information regarding this issue e.g. some screenshots or a video? 

Best Regards,

Panagiotis 

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diana85pope
05 Feb 2025, 05:33 ( Updated at: 05 Mar 2025, 08:20 )

Hello,

like you're experiencing issues with the cTrader app crashing on both your Chromebook and tablet. Unfortunately, I don’t have control over app development or updates, but I can suggest a few troubleshooting steps to improve your experience on larger displays:

Update the App: Ensure that you're using the latest version of the cTrader app. Updates often include bug fixes and optimizations for different devices, including larger screens.

Check for System Updates: Ensure that your Chromebook and Android tablet have the latest system updates installed. These updates might include improvements for better compatibility with apps on larger displays.

Use a Different Resolution: Try adjusting the display settings on your Chromebook or tablet to see if reducing the resolution helps stabilize the app. Some apps don’t always handle very high resolutions well.

Clear Cache and Data: In your Android device settings, you can go to Settings > Apps > cTrader > Storage, and then clear the cache and data. This may help resolve crashes or sluggish behavior.

Try Desktop Mode: For the Chromebook, you could try using the web-based version of cTrader (if available) via the browser to see SSMSmartSquare if it's more stable on your device.

Best Regard,

Diana