Funds not removed

Created at 05 Feb 2024, 17:05
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Ding+Dong

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Joined 05.02.2024

Funds not removed
05 Feb 2024, 17:05

I try to remove funds from a copy strategy and it tells me, Failed to remove funds from your copy-trading account. The request cannot be processed with the specified parameters. 
 

there is more money then minimum investment but still doesn’t allow me to remove even if I stop copying trade.
 

 

@Ding+Dong
Replies

PanagiotisCharalampous
06 Feb 2024, 07:35

Hi there,

Please provide us with the following information

  • Screenshots of the received messages
  • Broker
  • Account number
  • The exact time the withdrawal was attempted

Best regards,

Panagiotis

@PanagiotisCharalampous

Ding+Dong
06 Feb 2024, 12:29 ( Updated at: 06 Feb 2024, 12:48 )

RE: Funds not removed

 

@Ding+Dong

Ding+Dong
06 Feb 2024, 12:29 ( Updated at: 06 Feb 2024, 12:48 )

RE: Funds not removed

 

@Ding+Dong

PanagiotisCharalampous
07 Feb 2024, 12:29

RE: RE: Funds not removed

Ding+Dong said: 

 

Thank you,

Can you please also send some troubleshooting information when this happens? To do so, please tap seven times on the logo inside the main menu.

Best regards,

Panagiotis

@PanagiotisCharalampous

Ding+Dong
07 Feb 2024, 14:27

RE: RE: RE: Funds not removed

i have sent troubleshooting 

 

@Ding+Dong

Ding+Dong
07 Feb 2024, 14:27

RE: RE: RE: Funds not removed

i have sent troubleshooting 

 

@Ding+Dong

PanagiotisCharalampous
15 Feb 2024, 08:03

RE: RE: RE: RE: Funds not removed

Ding+Dong said: 

i have sent troubleshooting 

 

Hi there,

The issue should have been resolved now. Can you check again?

Best regards,

Panagiotis

@PanagiotisCharalampous
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