erroneous closure of orders in copying account
erroneous closure of orders in copying account
11 Feb 2022, 08:41
Hello,
i have a strategy Named Secret vault. i trade using www.topfx.com.bm. my master account has been trading since last week. since monday, the master account had three running orders. on the master account i closed one order of USDCAD at 3.53 am. the first copying account 1032094 closed all the running orders at 18:14 on 9/2/2022 and picked new orders.
the second account no.1032282 also closed all the orders at 15:14.
the master accounts orders are still running since for EURUSD(2). i closed USDCAD in the morning.
the two accounts have closed with huge losses. kindly help
Replies
fifiewangui21
11 Feb 2022, 11:35
RE:
PanagiotisCharalampous said:
Hi fifiewangui21,
Based on our investigation there was a deposit and withdrawal in the strategy provider's account that caused an equity to equity recalculation for the followers.
Best Regards,
Panagiotis
Thankyou for your reply,
however, In regards to your reply.
1. There was no transaction that was done in the strategy account yesterday when the orders of the copying account were closed.
secondly, if it were deposit and withdrawal in the strategy account,, then the orders which were closed would not have closed fully, but re adjusted to equal the equity to equity ratio, but in this case, they closed fully and also picked new orders based on the current equity after closure. Since the copying accounts equity reduced due to the loss incurred when orders closed in loss.
Secondly, both accounts closed in a difference of three hours, it was not at the same time.
regards
@fifiewangui21
PanagiotisCharalampous
11 Feb 2022, 11:47
( Updated at: 21 Dec 2023, 09:22 )
Hi fifiewangui21,
Both screenshots you posted indicate a position closure at 15:14 UTC+0. However one of the screenshots is set to UTC+3. We can see a deposit at that exact time and a withdrawal shortly after.
Please talk to your broker for more info.
Best Regards,
Panagiotis
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PanagiotisCharalampous
11 Feb 2022, 10:54
Hi fifiewangui21,
Based on our investigation there was a deposit and withdrawal in the strategy provider's account that caused an equity to equity recalculation for the followers.
Best Regards,
Panagiotis
Join us on Telegram and Facebook
@PanagiotisCharalampous