Trades are copied partially on customer account

Created at 06 Dec 2021, 19:25
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
GI

giorgio.andriolo

Joined 06.12.2021

Trades are copied partially on customer account
06 Dec 2021, 19:25


Hello, on November 29, 2021 I started the copy of the "Rapidexecution" strategy of the supplier "dakhilabbas1234", but I noticed that the trades are only partially copied.
In the period 01-06 December the supplier made 13 trades, while on my account there are only 7.
My Copy Trading Account Number: 3059970.
Could you please investigate the reason?

Screenshot of the History Section of the SUPPLIER account (1):

Screenshot of the History Section of the SUPPLIER account (2):

Screenshot of the History Section of my account (only 7 trades appear)


@giorgio.andriolo
Replies

PanagiotisCharalampous
07 Dec 2021, 08:25

Hi Giorgo,

There are many reasons this can happen. You can find them here.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook


@PanagiotisCharalampous