Lost funds
Lost funds
15 Apr 2021, 14:46
Hi
Can anyone help. I was following a trader on cTrader copy. He has withdrawn his services but I don't know how to retrieve my funds. Does anyone know what I can do? I cant find where to ask the cTrader team.
Replies
pap64
15 Apr 2021, 15:57
( Updated at: 21 Dec 2023, 09:22 )
RE:
PanagiotisCharalampous said:
Hi pap64,
Make sure you are seeing the stopped strategies. See below
Best Regards,
Panagiotis
Hi thanks for reply Panagiotis. Yeah I can see that but the strategy provider has disappeared. I understand that cTrader will have my funds...would that be correct? I linked to cTrader through ICMarkets but the funds are not with them. The strategy provider doesn't have access to my funds so do you know how I will retrieve them from cTrader? Someone must know where they are.
@pap64
PanagiotisCharalampous
15 Apr 2021, 16:48
Hi pap64,
Your funds are in your subaccount. If Stopped strategies is selected, then you should be able to see the subaccount as well.
Best Regards,
Panagiotis
@PanagiotisCharalampous
pap64
15 Apr 2021, 17:30
RE:
PanagiotisCharalampous said:
Hi pap64,
Your funds are in your subaccount. If Stopped strategies is selected, then you should be able to see the subaccount as well.
Best Regards,
Panagiotis
Hi Panagiotis
Sorry for my ignorance but is my subaccount my broker from which I linked to cTrader copy? That would be ICMarkets.
The trader, who's strategy I was following, disappeared before I stopped following him. I was not following anyone else. In such a case, would my funds still be returned to my subaccount?
Kind regards, Phil
@pap64
PanagiotisCharalampous
15 Apr 2021, 15:25
Hi pap64,
Make sure you are seeing the stopped strategies. See below
Best Regards,
Panagiotis
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