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Created at 25 Feb 2021, 07:06
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TurtleFX

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Joined 25.02.2021

cTrader Copy
25 Feb 2021, 07:06

I am a strategy provider and for three days I have no longer received the volume fees on my account and I have not even received an email. How can I do ?

@TurtleFX
Replies

PanagiotisCharalampous
25 Feb 2021, 09:25

Hi TurtleFX,

Recently we have announced a new way of paying fees to providers. You can find the announcement here.

Quoting from the announcement

The Volume Fee is deposited to the Strategy Provider account along with other types of Fee, unlike previously, when the Volume Fee was deposited at the end of the day.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous
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