Doubled the loss of the strategy provider on positions
Doubled the loss of the strategy provider on positions
29 May 2020, 01:34
Hello
I follow/ copy the trades of Doji Xiao and on Thursday 28th May, he had 4 positions in XAUUSD in drawdown. Ctrader copy not only closed those 4 positions prematurely whilst in negative drawdown, losing more than $570 on a $2300 account, but Ctrader copy then opened those positions again, and closed it when the strategy provider closed his positions at a loss. As a result, my account doubled his loss because of a copying issue in the system. The provider has 4 loss positions in his strategy history and I have 8. This has costed my account to lose more than 65% of my equity for no good reason.
Please investigate this further and I hope to reach a resolution that justifies my losing the majority of my equity today for what could be a potential bug in the system that cTrader is responsible for.
Replies
cheryntan
29 May 2020, 09:32
( Updated at: 21 Dec 2023, 09:22 )
RE:
PanagiotisCharalampous said:
Hi cheryntan,
Please provide us with your account number, your broker and some screenshots with the specific deal ids so that we can investigate further.
Best Regards,
Panagiotis
Account Number: 1114767
Broker: IC Markets
Strategy Provider Positions:
1.
Copied Positions:
2.
3.
(had to split into 2 separate images as I could not fit all 8 positions into the one screenshot so find first 7 positions in the (2.) and the last 1 position in the (3.))
As you can see from the images above, the amount of copied positions is 8 whereas the strategy provider only had 4 positions open.
These were the first 4 position IDs: 47852280, 47852100, 47852190 & 47852011 we had which corresponded to the strategy providers positions. Then they were closed prematurely and we received position IDs: 47853314, 47853224, 47853135 & 47853043 which were also closed in a loss when they were closed by the strategy provider.
From what I can see, the position IDs: 47852280, 47852100, 47852190 & 47852011 entry price corresponds to the entry price of the strategy providers entry price (taken into account the little difference due to slippage) and the position IDs: 47853314, 47853224, 47853135 & 47853043 closing price corresponds to the strategy providers closing price.
The ultimate point is that position IDs: 47852280, 47852100, 47852190 & 47852011 should not have closed until the strategy providers positions closed.
So it seems like there is some weird behaviour which needs to be looked into as it cost me a lot of money.
@cheryntan
PanagiotisCharalampous
29 May 2020, 16:52
Hi cheryntan,
We have investigated this issue and the extra closing deals are caused by an equity to equity ratio readjustment due to the fact that the client received a deposit into his account at the specific moment.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
29 May 2020, 08:16
Hi cheryntan,
Please provide us with your account number, your broker and some screenshots with the specific deal ids so that we can investigate further.
Best Regards,
Panagiotis
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