Copy trade already but Ctrade dont show the Copy account ( IC market )
Copy trade already but Ctrade dont show the Copy account ( IC market )
11 May 2020, 20:19
Dear Mr. Mrs from Support team of Ctrade,
According to my account : nguyenthinhan7576@gmail.com .
My Ctrade Account Number: 1114087
I have logged in and start copy to Master trader - Tradingpro on ctrade of IC Market . After Click Start copying button ( with the minimum required amount is 2000usd - attached transaction) , everything is sitll fine ( I can check my copyping account with History or open orders ). It shown that this fund has transfer to account 1114136 but I can not find it
Problems occur when I log back in another day and regconize there is no more place where I can check my Copyping account and how is it going ( even Open trades and History with my copy money too - attached image ) . Can you help me clarify where I can check it soonest since I have met this problem twice these days . It shown that this fund has transfer to account 1114136 ( which has to be the copy fund ) but I can not find it anywhere in My account and also IC market - broker website
Awaiting for your soonest response+
PanagiotisCharalampous
12 May 2020, 08:43 ( Updated at: 19 Mar 2025, 08:57 )
Hi there,
Our QA team would like to inspect this issue of your computer therefore we would like to arrange a TeamViewer session. If this is possible, please contact me at support@ctrader.com to arrange further details.
Best Regards,
Panagiotis
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