cTrader Risk & Reward Charting Tool from ClickAlgo

Hello, I've had a problem with one of your bots since today. What's interesting is that the short position works, but the following error message appears for the long position. And what's even more interesting is that this is currently only in Ger40. In US30, for example, the long and short sides work. What can I do?

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Hello, it's really crazy. I've been using the chart for weeks just like I'm currently using it and, funnily enough, the cbot works with other charts such as US30 and US100 without any problems. I'll try to show you the problem (I have the feeling that something in the source code or something is broken). What I find strange is that I've already uninstalled and reinstalled Ctrader, uninstalled and reinstalled all indicators and uninstalled and reinstalled the cbot several times. Always the same error. the shorticon (red one) is working......the longside (green) error....... the error message is: -
 

The object with null value must have a value-

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the error message:

The object with null value must have a value

a day ago

i open a new chart, without any indicators or something
the sellside is working, the long side the same errormessage

it's crazy. My Broker ist FTMO, the update is done..........but nothings change.

It's totally crazy, because all other indizies and charts working without problems. And many weeks before the Ger40 Charts also working without any problems. I don't know what i can do.

Fface79

a day ago

okey strange, because all others indizies and charts have no problem

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Fface79

a day ago

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sophia, i had problems with the ClickAlgo one-click Terminal and you give me a refund.

i like this tool so much, is it possible that i buy and try this tool ones more? I hope it works again..........

is there any option to test this tool again?

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Sophia

a day ago

Sorry, a new trial will not be possible. If you go ahead and purchase the product, you will not be entitled to a refund, as you have already requested two refunds in the last 6 months.

https://clickalgo.com/refund-policy

If the product did not work for you before, it will not work again, as there have been no updates.