eynt
25 Apr 2024, 08:32

RE: RE: RE: Column is missing on export

I also suggest that on the History tab when trading live a sum of the pips will be shown as well and not just the money

Thanks

eynt
25 Apr 2024, 08:32

RE: RE: RE: Column is missing on export

I also suggest that on the History tab when trading live a sum of the pips will be shown as well and not just the money

Thanks

eynt
20 Apr 2024, 19:09

RE: Column is missing on export

The issue is still unsolved

eynt
17 Jan 2024, 10:33

RE: RE: RE: RE: RE: RE: Repeated Disconnections

PanagiotisCharalampous said: 

We have received the troubleshooting and it is under investigation.

Best regards,

Panagiotis

Hello

Since the last post there were much fewer disconnections (1-2 a week) and I thought this issue was taken care of. Unfortunattly since about a week ago the problem came back and there are disconnections every few hours (about 5-10 disconeections happend last week). I was able to send troubleshooting within 3-4 minutes of the disconnection with a reference to this post.

I'm looking forward to hear from you.

Thanks

eynt
02 Dec 2023, 16:14

RE: RE: RE: RE: Repeated Disconnections

Hi,

It was not easy to catch the disconnections immediatly when it happens however I was able to do it now. I sent the troubleshoot immediately after with a reference to this thread. The proxy data is down, I am looking forward to hear from you about the matter.

 

Thanks

Hi

Is there anything new about the subject?

Thanks

eynt
29 Nov 2023, 05:06 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: RE: Repeated Disconnections

PanagiotisCharalampous said: k you for your calrification

Hi eynt,

It should be “not more” :)  So after you get a disconnection, send the troubleshooting as soon as possible

Hi,

It was not easy to catch the disconnections immediatly when it happens however I was able to do it now. I sent the troubleshoot immediately after with a reference to this thread. The proxy data is down, I am looking forward to hear from you about the matter.

Thanks 

eynt
15 Nov 2023, 04:30

RE: Repeated Disconnections

PanagiotisCharalampous said: 

Hi there,

Your report did not log any disconnections. You need to send the troubleshooting not less than a couple of minutes after the disconnection happens.

Best regards,

Panagiotis

Hello

I am now reading again your reply and I'm not sure I understood. Does the troubleshooting information need to be MORE than 2 minutes after the disconnection or LESS?

Thank you for your calrification

eynt
10 Nov 2023, 08:44

RE: Repeated Disconnections

ok, i will send it next week probably.

Is there a way to send the troubleshooting when the bot run via CLI?

Thanks

eynt
10 Nov 2023, 08:04

I've changed the code to the following, it still acts the same

Thank you

private void CheckBox_Checked(CheckBoxEventArgs e)
        {
            Print("CheckBox_Checked");
            LOAD_INDICATOR = true;// (bool)e.CheckBox.IsChecked;
            Print("LOAD_INDICATOR= " + LOAD_INDICATOR);
        }

        private void CheckBox_Unchecked(CheckBoxEventArgs e)
        {
            Print("CheckBox_Unchecked 1");
            LOAD_INDICATOR = false;
            Print("LOAD_INDICATOR= " + LOAD_INDICATOR);
        }

eynt
10 Nov 2023, 07:55

RE: Repeated Disconnections

ok, i will send it next week probably.

Is there a way to send the troubleshooting when the bot run via CLI?

Thanks

eynt
10 Nov 2023, 04:10

RE: CheckBox alwyas clicked

Thank you.

It does work, however, I have another problem. I changed the code so it would change the indicator's parameter which is called LOAD_INDICATOR. However, although the print says its value is changed, when I go to the object manager to see the indicator's parameter value, over there it's not changed.

[Parameter(DefaultValue = false)]
        public bool LOAD_INDICATOR { get; set; }

private void CheckBox_Changed(CheckBoxEventArgs e)
        {
            Print("CheckBox_Changed 1");
            LOAD_INDICATOR = (bool)e.CheckBox.IsChecked;
            Print("LOAD_INDICATOR= " + LOAD_INDICATOR);
        }

eynt
09 Nov 2023, 21:41

Hello

Is there anything new? Did you get the troubleshooting information?

eynt
07 Nov 2023, 07:23

Yes, 2 minutes after posting here I sent the trubleshooting information via the cTrader app

Thanks

eynt
07 Nov 2023, 07:16

RE: RE: RE: RE: RE: RE: RE: Repeated Disconnections

Yes, 2 minutes after posting here I sent the trubleshooting information via the cTrader app

Thanks

eynt
06 Nov 2023, 21:53 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: RE: RE: RE: Repeated Disconnections

Hello

There's been a mix in the messages orders for some reason and I can't see the message I send a minute ago so I resend it here

The problem keeps happeninng. I had 3 disconnections in 24 hours, on 2 different computers. I will send the troubleshooting information. Proxy information attached below.

Please keep me posted about your findings.

Thanks

eynt
06 Nov 2023, 21:50 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: RE: RE: Repeated Disconnections

Hello

The problem keeps happeninng. I had 3 disconnections in 24 hours, on 2 different computers. I will send the troubleshooting information. Proxy information attached below.

Please keep me posted about your findings.

Thanks

eynt
02 Nov 2023, 07:57

RE: RE: RE: Repeated Disconnections

Hello

1. For example, is there a way to configure that the amount of seconds which requires for the OnServerDisconnected to be triggered. Another example - controls the way cTrader bot behaves after a disconnection/reconnection such as no change of behaivor, complete stop of the bot, things of that sort.
2. What do you mean by the proxy I am using, where can I find this information?

eynt
02 Nov 2023, 06:31

RE: Repeated Disconnections

Thank you for your reply

I am still invastigating this issue. I have 2 questions:

1. Is there away to control the OnServerDisconnected timeout or any other variables which are related to a connection/disconnection issue? Either by code, GUI or CLI
2. Is seems that some disconnections (but not all) happenes at the same time on several computers. Those disconnections happened only on Pepperstone and not IC Markets.  This suggests its a broker related issue and not a local one. Is there a known disconnection issue with Pepperstone?

eynt
31 Aug 2023, 06:07

RE: Running a cBot via CLI there's no output to the journal file

Yes, but what I'm looking for is the data that cTrader automatically outputs to the file, not my output.

Thanks

eynt
30 Aug 2023, 07:31

RE: Running a cBot via CLI there's no output to the journal file

Is there another way to get that information, programmatically or otherwise?

Thanks